Contact Us
This page explains how to get in touch with the editorial team behind Best Sports Betting Sites, what we can realistically help with, and where to go instead when your question is about your own betting account. We publish reviews and rankings of sportsbooks that accept Canadian bettors — we are not a bookmaker, we hold no player funds, and we cannot log into anyone's account.
Reach the editorial team
Enquiries go through the contact form on unfaircanada.com. There is no phone line and no live chat here; everything is handled in writing so there is a record of what was asked and what we answered.
To get a useful reply first time, include:
- The sportsbook you are asking about, named exactly as it appears on our list
- The page on unfaircanada.com your question relates to
- What you expected to happen and what actually happened
- Dates, and the currency involved if money is in play — C$ figures are easier for us to check against what an operator advertises to Canadian bettors
Please do not send account numbers, passwords, copies of ID documents, card details or crypto wallet keys. We never need them, and no legitimate operator will ask you to share them with a third-party review site.
What we can help with — and what we can't
| We can help | We can't help |
|---|---|
| Correcting a bonus term, payment method or market we've described wrongly | Releasing a pending withdrawal or reversing a settled bet |
| Explaining how rollover, reduced juice or same-game parlay pricing works in general terms | Verifying your identity or completing KYC on your behalf |
| Pointing you to the right operator support channel or complaints route | Lifting an account limit, closure or bonus forfeiture |
| Logging a pattern of reader complaints about a site we rank | Giving betting tips, picks or anything resembling financial advice |
| Hearing partnership, media and advertising proposals | Selling ranking positions |
If a sportsbook hasn't paid you
Contact the operator's own support first and keep every reply. If that goes nowhere, escalate to the dispute or complaints process named in the operator's terms — sites accepting Canadian bettors typically hold an international licence, and the licensing body's complaints channel is the formal route. Then tell us. We can't force a payout, but repeated, documented reports about the same brand change how we rate its payout reliability, and they have cost operators their place on our lists before.
Where commercial relationships sit
Best Sports Betting Sites earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a ranking, a rating or a softer review, and we say so on every page that carries an offer. If you believe a write-up reads like an advert rather than an assessment, that is a fair thing to raise with us and we would rather hear it than not.
Advertising and affiliate proposals are welcome through the same contact form, but they are handled separately from editorial. Two things are not negotiable: position on a list, and the wording of a limitation we've published.
Questions about the brands we rank
Most reader mail is about a specific sportsbook. These three come up most often, so here is the short version of what we've verified and where the catch sits. Every offer below is subject to the operator's own terms, and those terms change without notice — read them on the operator's site before depositing.
Instant Casino
Our highest-rated pick at 10.0, and the one readers ask about most because its headline is a parlay enhancement rather than a deposit match: up to 40% extra on combo bets. That structure suits bettors who build multis on NHL, NFL or soccer, because the value lands on bets you were placing anyway instead of arriving as bonus funds with rollover attached. Limitation: an enhancement is only worth what the underlying price is worth. A boosted combo on soft odds can still be poorer value than a plain parlay elsewhere, and the maximum percentage usually requires a minimum number of legs at a minimum price. Check the leg count and odds floor before you assume the full 40%.
Ivibet
Rated 9.8, with a sport bonus advertised up to €150. Note the currency: the headline is quoted in euros, so if you deposit and bet in C$ the actual ceiling depends on the exchange rate applied at the time, and the conversion is a real cost to weigh. Ivibet earns its position on breadth of sportsbook coverage rather than on one standout promotion. Limitation: euro-denominated offers are harder to plan around than a straight C$ figure, and any wagering requirement on the bonus applies before withdrawal.
Betninja
Rated 9.7, with a welcome offer up to $2,500 plus 100 free spins — the largest combined headline in our top three. Two things to understand about that number. First, a maximum is not a typical amount; you receive a percentage of your deposit up to that cap, so reaching $2,500 means depositing at a level most bettors won't. Second, the free spins are a casino component attached to a sportsbook signup, and spin winnings almost always carry their own wagering terms separate from the sports bonus. Limitation: a two-part bonus means two sets of conditions and usually two clocks running at once.
The rest of the list at a glance
| Sportsbook | Headline offer | Editorial rating |
|---|---|---|
| Skycrown | 450% welcome bonus | 9.4 |
| 5bet | C$45 free bet for C$30 | 9.4 |
| WSM Casino | 200% deposit bonus up to $25,000 + 50 free spins | 9.1 |
| DisCasino | 200% up to 10,000 USDT + 10% cashback | 8.9 |
| CoinPoker | Up to 40% extra on combo bets | 8.7 |
| VegasHero | 100% bonus up to 200 USDT | 8.7 |
| Wintino | 100% up to $150 | 8.4 |
Ratings are our own editorial scores, not customer review averages. 5bet is the clearest C$-native offer on the list — C$30 staked returns a C$45 free bet — which makes it the easiest to evaluate without currency maths. DisCasino and VegasHero quote in USDT, so they suit crypto bettors and are awkward for anyone funding in Canadian dollars.
Money questions we get asked before you contact us
Costs and timings are the single biggest source of reader mail, so here is the general shape of it. We can't quote a processing time or fee for any specific operator that hasn't published one, and we won't invent numbers.
- Cost to take part: your stake, plus any deposit minimum the operator sets. Reading our comparisons costs nothing; a bonus that requires a qualifying deposit is not free money, and we don't describe it that way.
- Funding an account: Canadian bettors typically use Interac, bank cards, bank wire, money transfer, voucher or player-to-player transfer, and cryptocurrency. Availability differs by operator — check the cashier before you plan around a method.
- Getting paid: crypto withdrawals are generally the quickest route once verification is done; bank wire is usually the slowest and most likely to carry a fee. Card and Interac payouts sit in between. Advertised speeds are operator claims, not results we've measured.
- Limits and fees: look for per-transaction and monthly payout caps, minimum withdrawal amounts, and whether the operator charges for more than one withdrawal per week or month.
- Wagering requirements: a rollover figure means nothing without the odds floor, the eligible markets and the expiry window beside it. Compare those three, not the headline percentage.
- KYC: expect ID and proof of address at some point, usually at first withdrawal. Uploading documents early is the simplest way to avoid a delayed payout later.
What these sites actually offer
If your question is about coverage rather than an account issue, this is the ground the operators above generally cover:
- Core North American leagues: NHL, NFL, NBA and MLB — moneylines, point spreads, totals, futures and player props.
- Soccer and global sport: domestic and European league football, plus golf and MMA.
- Parlays and same-game parlays: the format most bonus enhancements are built around, including the combo-bet boosts at Instant Casino and CoinPoker.
- Live and in-play betting: in-game pricing, cash-out where offered, and streaming on some sites.
- Horse racing: available through racebook sections on some operators, not all.
Depth varies a lot between brands. Ask us about a specific market and we'll tell you what we've been able to verify — and say plainly when we haven't verified it.
The casino side of the same accounts
Nearly every brand on this list runs a casino alongside the sportsbook, and several are casino-first: slots, table games and live-dealer rooms, with CoinPoker adding poker. That matters for two practical reasons. Free spins bundled into a sports welcome offer belong to the casino side and follow casino wagering rules. And bonus terms often restrict which product a bonus can be cleared on, so sports turnover may not count toward a casino bonus or the other way round. If a reply from an operator has confused the two, that is worth writing to us about — it is a common complaint.
Eligibility, licensing and the Canadian position
The sportsbooks we cover accept bettors across Canada and operate under international licences. That is not approval by any Canadian federal or provincial authority, and we will never present it as such. Provincially regulated options exist in some jurisdictions and sit outside what we rank here; availability, rules and minimum age differ by province and territory, with the legal betting age being 18 or 19 depending on where you live.
Betting with an offshore operator sits in a legal grey area for individual Canadian bettors. What follows for you in practice: check your own province's rules, confirm the operator accepts residents of your province before depositing, understand that Canadian consumer-protection bodies will not arbitrate a dispute with an internationally licensed site, and keep your own records. Tax treatment of winnings depends on your circumstances — we are not qualified to advise on it and won't pretend otherwise. If gambling has stopped being entertainment, our responsible gambling resources list the support available in Canada, and the site terms set out the limits of what we publish.
How we assess the sites you're writing to us about
We research operators; we do not claim to have deposited, bet or withdrawn at them. Scores come from documented checks across odds and pricing, market depth in the leagues Canadians actually bet, bonus terms read in full rather than off the banner, banking options including Interac and crypto, published payout limits and fees, licence and security disclosures, support responsiveness, mobile app and browser performance, and the operator's track record of paying. Reader reports feed directly into that last one. Commission never moves a position. More on the people and process is on our about page.
Before you write
If it concerns your funds, your identity documents or a specific bet, the operator's support team is the only party who can act — contact them first. If it concerns something we've published, a market we haven't covered, an offer whose terms have changed, or a brand you think we've rated too generously, send it through. Include the detail listed at the top of this page and we'll get back to you in writing.